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Launched in 2002, Layer 9 focused on managing technology and creating lasting clients. Over the past years, our company has grown exponentially due in large part to our customer’s satisfaction and their “word of mouth” advertising. While we remain focused on our clients and their networks, technology has to continue to become more complex to the point that every aspect of business relies on it. This shift has prompted us to change the way we support our clients, by focusing on aligning your technology with your business goals.
In 2019, we decided to change our company name from XP Networking to Layer 9. Layer 9 was a representation of the change we saw in how we deliver service to our customers and that we have broken out to become more than just an managed services provider.
Why Layer 9: not to get completely geeky, but there are 7 layers to an OSI model (in short, this is how the backbone of your computer communicates to your network) , the eight layer is you, the end user, that enters in the information to the computer, and the 9th layer, is us, we bring it all together.
What sets us apart the most is our team. We pride ourselves on our service delivery and the occasional ping pong tournament.
Chief Executive OfficerTroy founded Layer 9 in 2002. Early on, Troy recognized that each client’s needs were different and focused on creating custom solutions to increase client efficiencies. Finding a niche with multi-site clients, Troy envisioned solutions that allowed clients the freedom to work from anywhere. In 2016, from that vision CloudVue was born. Today, Troy has grown the company to more than 150+ managed clients stretching all along the East Coast and more than 20+ CloudVue clients located all throughout the United States. Focused on the concept of “work hard, play harder”, he has created a culture of collaboration and fun that pours out from the Layer 9 team and into their clients.
Owner and Chief People OfficerAs the CPO of Layer 9, Crystal has created a culture that engages and motivates employees. Focusing on hiring the “Right Person” and putting them in the “Right Seat”, she has increased the efficiencies of the entire Layer 9 team. Crystal has a talent for finding and retaining new team members that align with Layer 9’s core values.
Chief Technology OfficerLoren joined the Layer 9 team while still in High School as an after-school-gig. Today, she focuses on Research and Development of new products that provides Layer 9 new ways to service their clients. As Layer 9’s Integrator, she works to remove road blocks for the team and ensure that all departments are rowing in the same direction.
Virtual Chief Information Officer (vCIO)As vCIO, David acts as an Information Officer for Layer 9’s clients. He works closely with clients to understand their business plans and creates a strategy to align their technologies to assist them in reaching their goals. Through Quarterly Business reviews, David assists with budgeting, compliance and moving business forward.
The Frieden Agency
Layer 9 has gone above and beyond in making our network function at its greatest potential. I do not have to worry about the reliability of my network as Layer 9 is monitoring 24/7. Our employees and our company has never run more smoothly.
The Layer 9 team have been simply EXCEPTIONAL! From the initial contract negotiation (no hidden costs or misunderstood expectations), to the rapid on-boarding process, to the almost instant response time when one of our team members inputs a support ticket, these guys and gals at Layer 9 have the most organized, intelligently run operation I’ve seen in a long time. Their responsiveness and pro-active manner in which they help us solve our IT problems, enables Dills Architects to increase our efficiencies, which supports our efforts in building a high-performing organization. I am extremely grateful to this company for enabling our entire firm to have 24/7 up-time, especially in an era of uncertain and frightening times.
Nansemond Insurance Agency, Inc.
This COVID-19 crisis has been a hardship on all, but Layer 9 enabled our entire agency to work without interruption on a remote basis.
You all have been excellent partners having us set up properly, and you all have been responsive to our needs in a way that we hope our own customers feel about us.
We have been a client of Layer9 for over 5 years and during that period we have experienced nothing but exceptional customer service. With updates, programs, Wi-fi and infrastructure changing so quickly in this new digital environment it is nice to have one less thing to worry about.
From day one Layer9 has provide us with more of a partnership than a client relationship. They are consistently looking for ways to improve our network, make our employees and systems more efficient and are available 24/7.
I will close with an email I received today from a fellow employee.
“I had this issue about 2 weeks ago when I was working from home…Texted Stu and he hooked me up. He is so good….”
This is just one example of what an exemplary customer oriented company we have partnered with in Layer9